2008 Highlights

• ATM cards reissued. New 'image card' has enhanced security features.
• New phone system installed. Advanced technology increases efficiency, improves call handling, and saves money.
• State-of-the-art envelope-free ATMs installed in San Luis Obispo and Atascadero branches, with other branch locations to follow.
• Fifth SESLOC branch opens in Atascadero.
• Constructions begins on new, larger Arroyo Grande/Five Cities branch on East Grand Avenue.

Remote Service to Members

• 96,940 – Calls answered in the SESLOC phone center in 2008. This represented 95.1% of the total phone center calls.
• 1,483 – Member emails answered in the phone center.

Members Conducted Transactions 24/7

• 107,746 – Transactions through Phone Teller.
• 917,544 – Transactions through eBranch.

Electronic Statements

• Monthly Statements –17.5% sent electronically.
• Quarterly Statements –11% sent electronically with eNewsletter.
• 1,617 – Members paid bills through Bill Pay.

More Members Embrace Electronic Statements

In 2008, SESLOC generated nearly a half million regular account statement pages. Fortunately, more than 17% never reached the mail truck. These statements were encrypted and retrieved electronically over SESLOC's secure online connection.

Ink never met paper, tires never met asphalt, and exhaust fumes never mingled with air to deliver these statements. Visa^® card holders surpassed this mark, as 20% received statements electronically and paid through online transfers between accounts, saving countless hours, envelopes, stamps and checks.

As California moves toward stricter greenhouse gas regulations in 2012, SESLOC members are increasing their use of this cleaner, safer way to receive their financial statements. We expect to see these numbers grow
in 2009.