We’re taking the next step to better serve our members.
Saturday, February 11
and Monday, February 13
ONLINE BANKING CLOSED
Friday, February 10 at 6:00 pm
through Tuesday, February 14 at 6:00 am
We continually strive to improve your banking experience. Members will enjoy streamlined processing for faster transactions and account openings when we complete our operating system upgrade. We apologize for the brief inconveniences. We are confident you'll enjoy the benefits of our new state-of-the-art technology for many years to come.
Please Make Note of the Temporary Branch and Online Closures
Plan ahead. All pre-scheduled transactions, such as transfers and bill payments, will process as usual. However, you will not have access to eBranch online banking, the online loan application, or PhoneTeller during the conversion weekend. If you're planning a vehicle puchase, ask about loan preapproval before you shop.
ATMs will be available for withdrawals and deposits throughout conversion weekend.
Changes You'll See AFTER the upgrade
Your member number remains the same.* However, a four digit suffix will identify individual deposit or loan account types. The old suffix (S1, L11, etc.) will appear in the account description. This will not affect check processing, bill payments, direct deposit, or pre-authorized payments.
* Long-time members with 11-digit account numbers will see the first digit disappear. Example: 10123456789 will become 0123456789
to recognize the new account numbers. View detailed instructions »
Simplified account statements will show only your deposit accounts. You'll receive individual billing statements for loan accounts in the same manner you currently receive Visa ® credit card statements. One extra statement: We'll post dividends and generate statements on February 10th. Your next statement will cover February 11 through the end of the reporting period.
Sign up for eStatements. Learn More »
You’ll appreciate our new user-friendly Phone Teller system. The first time you call, you will reset your PIN (4 to 15 digits). You must call from a phone number we have on file for you. If you need to update your home, work or cell phone number, you may log on to eBranch. Under User Options select Change Address to review all your contact information, or give us a call at 805.543.1816.