We’re taking the next step to better serve our members.

BRANCHES OPEN

Monday, February 13, 12:30 - 5 p.m.
Normal business hours resume
on Tuesday, February 14.

 

We continually strive to improve your banking experience. Members will enjoy streamlined processing for faster transactions and account openings when we complete our operating system upgrade. We apologize for the brief inconveniences. We are confident you'll enjoy the benefits of our new technology for many years to come.

 

  CLICK HERE for detailed answers to Frequently Asked Questions.

 

Changes You'll See AFTER the upgrade

:: PLEASE NOTE ::

Accounting programs, such as
Quicken and Mint, will need to
be adjusted to recognize the
new account numbers.
View detailed instructions »

Account Numbers

Your member number remains the same.* However, a four digit suffix will identify individual deposit or loan account types. The old suffix (S1, L11, etc.) will appear in the account description. This will not affect check processing, bill payments, direct deposit, or pre-authorized payments.

* Long-time members with 11-digit account numbers will see the first digit disappear. Example: 10123456789 will become 0123456789

Account Statements

Simplified account statements will show only your deposit accounts. You'll receive individual billing statements for loan accounts in the same manner you currently receive Visa ® credit card statements. One extra statement:  We'll post dividends and generate statements on February 10th. Your next statement will cover February 11 through the end of the reporting period. This is a great time to reduce environmental impacts, increase statement security and add convenience with eStatements. Learn More »


Phone Teller

You’ll appreciate our new user-friendly Phone Teller system. The first time you call, you will reset your PIN (4 to 15 digits). You must call from a phone number we have on file for you. If you need to update your home, work or cell phone number, you may log on to eBranch. Under User Options select Change Address to review all your contact information, or give us a call at 805.543.1816.

View or print a guide to our new Phone Teller system here »