If at any time during the eBill connection process an error occurs, navigate back to the Manage Billers tab. There will be a ‘Fix Error’ button located within the biller card. Attempt to connect again, and if it still fails, you will be presented with a more detailed reason why. Correct the issues identified and try again. If that still doesn’t fix the issue, please contact us so we can help investigate.
Note: Some billers require authentication each time a new eBill is downloaded. When this happens, you will receive an email explaining this. To re-establish connection and download the eBill, please log into Online Banking and navigate to Bill Pay, where you will be presented with a notice that a biller needs attention. Click the ‘Fix Error’ button and complete the authentication steps. Once authentication is complete, the eBill will be available shortly thereafter.
Enhancements are in development to make eBill connectivity more user-friendly and to include more helpful error messaging explaining why the connection isn’t successful earlier in the process.
