Live Chat: New & Improved!
Available November 17, 2022
You’re worthy of an upgrade.
You deserve the best. That’s why we are launching an upgraded Live Chat experience. It’s fast. It’s slick. And it’s bot-free.
The new and improved Live Chat will be available starting November 17, 2022 at 8:00 a.m.!
Live Chat is available:
Monday - Friday 8:00 AM - 6:00 PM Saturday 9:00 AM - 1:00 PM Sunday Closed
PLEASE NOTE:
The Live Chat bubble will not be visible if all representatives are currently busy helping other SESLOC members, or if Live Chat is closed.
If you need to reach us after hours, weekends or on holidays, send us a Secure Message in Online Banking and we’ll get back to you as soon as we can. Be sure to check out the 5 Ways to Connect with Us »
Get a load of these super neat features:
More Convenience
CoBrowsing
Can’t find what you’re looking for on sesloc.org or need help filling out an application? Our staff can help guide you with the CoBrowsing feature. Simply give us permission and we’ll be able to view sesloc.org from your perspective. Here’s a few things we can help you do as you browse our website:
- Get help applying for an auto, credit card, personal or HELOC loan.
- Change your address, phone number, and update other account information.
- Get help filling out a credit card balance transfer form, travel notification form and more.
- Get help enrolling in Online Banking.
- and more!
Transfer to a Call
Sometimes, typing in your question or concern can take a while. If you are in the middle of a Live Chat and need to talk to us, we can upgrade the chat to an audio call.
Follow Up with a Text
We can also make the session more convenient by texting you loan approval status updates or helpful information related to your inquiry. These text messages are initiated only with your permission, and in relation to a recent inquiry or interaction with us.
PLEASE NOTE: SESLOC will never call, email or text you and request personal or confidential information. DO NOT give your transaction details, Online Banking user ID, password, secure access codes, or other confidential information to anyone via text, email or via phone.
Your Voice is Heard
After each Live Chat session, you’ll be asked to leave a review on how it went via a short, simple form. We truly appreciate all member feedback, as it helps us to improve your experience. Thanks in advance for completing the review!
The best part? No bots!
When your request to chat is “picked up,” you’re talking to a real SESLOC staffer, located right here on the Central Coast. We don’t outsource to representatives across the globe who don’t have your best interest at heart. That’s because we celebrate our People & Place—not Robots & Space.
The credit union philosophy of People Helping People is behind every transaction and interaction, offering a level of comfort you have come to trust over the years.
– Please Note –
To transfer electronic documents with sensitive data, please use Secure Messaging within Online Banking.
Mobile Banking Tips
From the News+ Blog
3 Reasons to Go Contactless With Mobile Deposits
You may be aware that mobile check deposits are secure and convenient — but are you aware of these other handy benefits? It’s Completely Contactless
Security Tips for Mobile Banking
Using smartphones, tablets, and other mobile devices for activities such as banking can be very convenient. However, it is important to take some basic precautions to keep your information secure. Here’s how to protect yourself:
Using the Mobile App
Once you’ve created a profile for Online Banking, you’ll be able to log into the SESLOC Mobile App with the same Username and Password. The app can be downloaded through the Apple App Store for iPhone or Google Play for Android.
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Savings are insured to at least $250,000 and backed by the full faith and credit of the U.S. government. National Credit Union Administration, a U.S. government agency.