Why are you offering a Direct Deposit Switch service?
At SESLOC, we are continuously working to improve your programs, products and services. We want to make your life easier! This Direct Deposit Switch tool in Online Banking is designed to provide you with flexibility and convenience, helping you save valuable time and reduce hassle. You can enjoy quick and reliable access to your funds, eliminating the need to visit a branch or deposit checks manually. Plus, it’s user-friendly, ensuring a seamless and straightforward setup process.
What can be direct deposited in this service?
The Direct Deposit Switch service supports direct deposit from alimony and child support payments issued by state or local administrators, and payroll, which covers both traditional employees and gig workers (such as Uber or DoorDash). With connections to over 1,800 platforms payroll and administration platforms, it can provide direct deposit services to more than 85% of U.S. workers and over 1.5 million employers.
How do I access the direct deposit tool?
You can access the Direct Deposit Switch service digitally through SESLOC’s Online Banking. Simply select the three-dot More Links icon [...] in the Menu bar, then select Direct Deposit Switch from the drop-down.
I don't see my employer listed in the Direct Deposit Switch service. Am I eligible to use this tool?
If your employer and payroll service provider are not listed in the Direct Deposit Switch service, you will be prompted to upload documentation to verify your income and employment. Documentation can be a paystub, W-2 form, or 1099 form. SESLOC will notify you when your documents have been reviewed and verified.
How do I establish a direct deposit with this service?
Using the Direct Deposit Switch service is easy and convenient. After you launch the tool in SESLOC Online Banking, select the Get Started button.
Step 1: Select Your Employer
You can use the search bar to quickly find your provider. Providers include employers (like Home Depot or Target), payroll servicing companies used by employers (such as ADP or UKG Pro), gig economy apps (like Uber and Doordash), and government entiries such as the Social Security Administration. You can also select the Employer, Payroll, or Gig tabs to quickly access the most common providers.
Step 2: Log In
After you select your provider you will be prompted to log in. Use your payroll account credentials to securely authenticate.
Step 3: Confirm Details
Select the amount you want deposited, and input your SESLOC account number to confirm.
What information do I need to set up the Direct Deposit Switch tool?
To set up a direct deposit from your employer, you will need your financial institution’s routing number and your SESLOC account numbers.
Are there minimum or maximum amounts for establishing a direct deposit via this service?
It depends on the payroll provider or employer. If there is a limit, you may not be unable to complete that switch with this service.
Can I deposit just a portion of my paycheck?
Yes, you can allocate either a partial amount in dollars ($) or percentage (%) of the total funds from the paycheck when establishing a direct deposit with this service
How do I cancel, edit or reverse my direct deposit established with the Direct Deposit Switch service?
To make any changes to your direct deposit, simply submit a new Direct Deposit Switch request. If you need to cancel or perform a request that the tool can't perform, please reach out to your employer or payroll provider.
How long does it take for changes I made in the Direct Deposit Switch tool take effect?
Changes should be effective in 1-2 payroll cycles, depending on your employer. We recommend keeping sufficient funds in your checking or savings accounts at SESLOC or other financial institution in order to cover any debits that may occur during the transition period.
Is there a cutoff date for cancelling a direct deposit established with this service?
Changes should be effective in 1-2 payroll cycles, depending on your employer. We recommend keeping sufficient funds in your checking or savings accounts at SESLOC or financial institution in order to cover any debits that may occur during the transition period.
Do I need to inform my employer that I updated the financial institution that I am routing my direct deposit to?
No, this service integrates and makes changes directly to payroll systems.
Will my employer be automatically notified if I cancel my direct deposit tool?
This service integrates and makes changes directly to payroll systems.
Will I receive a notification when the direct deposit I established has become active?
SESLOC will email the initial confirmation after setting up this service. Your employer or payroll provider may or may not send additional communication.
Will I receive a notification when my paycheck has been deposited?
Yes, you can receive notifications when your paycheck is deposited by opting in to Alerts in SESLOC Online Banking. Simply select the three-dot More Links icon [...] in the Menu bar, select Alerts > Subscription Alerts > Transaction Alert, and follow prompts. This alert will notify you when a deposit is made to your account. Learn more about setting alerts.
Can I register more than one employer/payroll provider with the Direct Deposit Switch service?
Yes, you have the option to link more than one payroll provider in the Direct Deposit Switch tool. You can do so by following the same steps taken when setting up your initial direct deposit with the other employer.
What if the Direct Deposit Switch service cannot verify my employment or finds the automated direct deposit switching is disabled for my payroll account?
If your employment is unverified or unable to connect, you will be redirected to fill out an online direct deposit form that will be sent to your employer’s HR department to update your direct deposit settings.
How do I share the direct deposit form with my HR/payroll department?
When your online direct deposit form is ready, click on the button to download it as a PDF. You may then send it to your HR/payroll department.
What happens if I change jobs?
To make any changes to your direct deposit, simply submit a new Direct Deposit Switch request. If you need to cancel or perform a request that the tool can't perform, please reach out to your employer or payroll provider.
How do I update my bank account information?
To make any changes to your direct deposit, simply submit a new Direct Deposit Switch request. If you need to cancel or perform a request that the tool can't perform, please reach out to your employer or payroll provider.
What if I encounter an error when setting up direct deposit?
If there is an error, you will be prompted with a “Primary Action” button and “Optional Secondary Action” link for further explanation and recommendation for next steps.
If I use SESLOC’s Direct Deposit Switch service, will I get my paycheck earlier?
It depends on your employer, but you may get your paycheck up to one day earlier* at SESLOC.
*Early access to direct deposit funds subject to employer and/or payer terms and conditions. SESLOC Credit Union (“Credit Union”) generally makes these funds available on the day the payment file is received, which may be up to one (1) day earlier than the scheduled payment date. The Credit Union cannot guarantee early access of a direct deposit payment. Other exceptions may apply.
Who do I contact for technical support?
If you have any issues with the Direct Deposit Switch service, please contact SESLOC during regular business hours at (805) 543-1816, initiate a live chat at sesloc.org, Send a Secure Message in Online banking, or visit any branch.
How does the Direct Deposit Switch service verify my employment?
Once a user authorizes the employment verification process, the tool verifies employee information by directly accessing the user's payroll data through their payroll provider for the most up-to-date information. The tool also includes built-in safeguards to reduce fraud by utilizing document scanning technology to identify and detect common fraudulent patterns on uploaded employment documentation in the app.
Is my information kept secure and private?
Yes, your data is safe as the tool uses encryption and tokenization for both the temporary storage of end-user credentials and Personally Identifiable Information (PII). The tools system also has rigorous internal access controls, including role-based access policies, hardware security keys for multifactor authentication, and comprehensive SIEM logging and monitoring to keep you safe.