How to Use Online Bill Pay

1. Select Pay My Bills from the Menu bar and then the Manage Billers tab
2. Under Add New Billers, you can search for a company or manually enter in your contact’s information.
3. Follow the prompts to enter your account and/or billing information. Some billers allow you to pay your bills electronically and may not ask you to input an address. Instead, they may ask you to enter your login information for that biller’s account.
4. Give your contact a nickname to better organize your list of billers.
5. Select Add/Save and your biller will be added to your list.

You can edit or delete your added billers. Select the three-dot icon on your desired biller to expand the options menu, and choose View | Edit. Update their information and save changes, or delete to remove them

Some Billers can send your bill directly to Bill Pay. Billers with this capability will display an Enroll in eBills link above the Pay button. Follow the prompts to enter and verify your account information.  

If you would like to stop receiving an eBill for your payee, locate the payee in your list and click its Options button. The Options window will open directly to the eBill tab. Click on the stop receiving electronic bill link.

Bill Pay has a “send date” focus, which means you can control the date the payment is sent to your payee. Payments are processed at 2:00 p.m. PT on regular business days — holidays may impact this schedule.

When scheduling a payment’s send date, please note this is the date that funds will be debited from your checking account if the payment is electronic. Electronic payments will be delivered to the payee on the following business day. If the bill will be paid by check, the check will be mailed on the next business day. That payee (biller) will receive the check in accordance to standard USPS delivery timeframes. Funds will be debited from your account when they cash the check. We recommend scheduling the payment send date far enough in advance to accommodate these timeframes.

1. Select Pay My Bills from the Menu bar and then the Manage Billers tab.
2. Find the biller you would like to schedule a payment with, and select the Pay button.
3.  Select the payment method.
4. Fill in the payment amount and choose when to send the payment. You can select the earliest available payment date or specific delivery date. You may also authorize the payment of a fee to select an expedited payment date.
5. Choose any notifications.
6. View the Payment Confirmation summary and select Pay to confirm. You may also select Cancel Payment Setup on this screen if you need to make any changes.
7. Your scheduled payment will display in the Bills & Payments tab.

You can edit or delete pending payments before they process on their scheduled date. Please note the process and cut-off time for scheduled payments is 2:00 p.m. PT on regular business days (holidays may impact this schedule)

1. Select the Pay my Bills option in the main menu.
2. Select the Bills & Payments tab to view scheduled payments.
3. If you wish to edit or delete a payment, select the three-dot Options icon and select Edit Payment or Delete Payment.
4. Follow the prompts to confirm.

You can view scheduled and previous payment activity with any of your contacts in Bill Pay.

1. Select Pay my Bills from the main menu.
2. Select the Manage Billers tab
3. On your desired biller, select the three-dot Options icon.
4. Select View Activity.

You can update your preferences for how you would like to receive important notifications about Bill Pay. Select the Notifications tab in Bill  Pay and choose how you would like to receive notifications. Confirm your changes by selecting the Update Preferences button.