Online Banking Upgrade

FAQ: Online Banking Upgrade

December 30, 2022
by Team SESLOC

A new Online Banking experience is launching on February 22, 2023

Online Banking is unavailable on February 21, 2023 through the early morning of February 22 to allow for the transition. 

Bill Pay is unavailable from February 13 – 22, 2023. Payments arranged before February 12 at 11:59 p.m. PT will go out during this downtime window, but you will not be able to add, edit, cancel, or schedule payments.

As the effective date of the transition approaches, we will provide more information on these FAQs and via email to members enrolled in select services. You may also call us at (805) 543-1816, or visit any branch office to learn more.

Why are you updating your Online Banking platform?

SESLOC is committed to delivering an exceptional digital banking experience for our members. This upgrade ensures we can continue building and delivering the self-service tools you need to quickly and easily manage your finances. Online Banking will continue to be a free service available to all SESLOC members.

Will I need to re-enroll in Online Banking?

On February 22, Online Banking will automatically transition to the new platform. Current SESLOC Online Banking users will not need to fully “re-register”. Instead, you will login with your current Online Banking username and password. You will be asked for one piece of identifying information (SSN, Date of Birth, etc.) to confirm your identity, and you will also be prompted to change your password.

Will my login credentials remain the same?

Your username and password for Online Banking will be the same when you first log in, however, you will be required to change your password once authenticated. Please take note of your current username as you will need that to sign on for the first time on the upgraded platform. Please see https://www.sesloc.org/passwords for tips on making and managing secure passwords.

Will I need to re-download the SESLOC mobile app?

Yes, you will need to have the newest version of our app once the upgrade is complete. Apple users must update their mobile app to access their accounts after the upgrade. Android users will need to download our new app. The current app version will no longer work once we start the upgrade.

Will I still be able to use biometrics to login to my Online Banking app?

Biometrics will not be available the first time you log into the new app. Once you login the first time, you will then be able to enroll in fingerprint or facial recognition during the next login.

When will these changes occur?

The upgraded SESLOC Online Banking experience will be available on Wednesday, February 22, 2023 by end of day.

Will there be any downtime or lapse in service(s) related to the upgrade?

  • Bill Pay will be unavailable beginning February 13, 2023 through February 22, 2023. Payments arranged before this downtime will go out as scheduled during this downtime window, however, you will not be able to add, edit, cancel or schedule any payments during this time.
  • All services in Online Banking and the SESLOC Mobile App will be unavailable from the morning of February 21, 2023 through the early afternoon of February 22, 2023 to allow for the transition. We will share the exact timeframe in the coming weeks.
  • Intuit Express Web Connect may be unavailable up to five (5) business days after the transition, which is February 22, 2023 through March 1, 2023. During this downtime, you may manually export data to Intuit products.

What are the new features of the new Online Banking platform?

Our new Online Banking platform has an improved look and feel, plus includes new features to make digital banking easier:

  • Credit Score (Powered by SavvyMoney) –View your credit score and a detailed credit analysis to stay on top of your financial health.
  • Savings Goals –Set a goal to save for a new home, college education and more.
  • Card Controls –Activate a card, report as lost/stolen and request replacement cards. 
  • Customizable Dashboard –Arrange your home page to manage your finances the way you want.
  • Powerful Search –Quickly search and find past transactions, transfers and more.
  • En Español Easily toggle between English and Spanish versions.
  • Personal Finance Manager New and improved tools for tracking and visualizing your money across all of your financial institutions.
  • Bill Pay – Schedule payments to be sent any date you wish, not just the due date.
  • Live Chat Talk to us in real-time from Online Banking, just like you would on sesloc.org.

Will current Online Banking features be available with the new platform?

Most Online Banking features will be available on the new platform. You will be able to easily make transfers, access statements, view transaction history, make deposits and view account documents. The features and services that are changing includes:

  • Bill Pay and eBills will be replaced with a new service. All of your current payees will be available when you use Bill Pay in the new service. Additionally, all recurring payments, except for eBills, will remain in place. If you use eBills, please note that after the transition, you will need to re-enroll in the service.
  • Alerts will be replaced with a new service. Your current settings will not migrate to the new platform.
  • Financial Tools will be replaced with a new service. The display of your historical transaction data will not migrate to the new platform.
  • CardSwap will no longer be available.

 

Please continue reading to see how you can prepare for the transition to these new, updated, or replacement digital services.

Do I have to set up all my Settings and Accounts again?

All of your accounts and scheduled transfers or payments will remain in place, including Member-to-Member transfers. You will need to set up or re-enter information for select services once the new Online Banking platform is live. These services include Alerts; Bill Pay eBills; and Personal Finance Manager (to sync up your external financial accounts); and Shared Access to authorize access to your account for other users. Members who use these services will receive further information as we get closer to the launch date, but we encourage you to review your current settings now for a smoother transition:

  • Bill Pay eBills Review and make a secure log of your current eBills payees, plus the login credentials on the payee’s website. Some examples of common payees include: PG&E, SoCalGas, Waste Management, and Charter.
  • Alerts Our new system will have new and improved Alert options, but you may want to make a list of your current settings.   
  • Financial Tools Review any historical information you have now, as the new system will not be able to load any transactional data you have in there now. You will also need to re-link any other financial institutions you have previously linked.
  • Account Tile Nicknames – You will need to rename your accounts, as the new system will not load names you have set in the current system.
  • CardSwap A new solution for managing card subscription payments will be added to Online Banking in the future, but will not available at the February 22 launch. If you are issued a new SESLOC Visa debit or credit card, remember to edit your card information within digital wallets or with your subscription service vendors, like Amazon, Netflix or Hulu.

PRO TIP: Make a list or take a screenshot of your current settings, so that you can quickly rebuild them in the new system.

What can I do to prepare ahead of the Online Banking platform upgrade?

Here are some simple things consumer (personal accounts) and business members can do:

  1. Ensure your Contact Information is up-to-date. We must have your current number on file for you to successfully receive a secure access code when you log into the upgraded system the first time. In Online Banking, go to Settings > Update Contact Info. Check your postal mailing address, email address and phone number. Or call us at (805) 543-1816 to make a change. Your up-to-date information also ensures you receive important communication leading up to the launch of our new platform.
  2. Memorize your current username and password. You will need to know your username on our new platform to ensure a seamless upgrade. We DO NOT recommend saving your Online Banking credentials in your browser. See more password tips at sesloc.org/passwords.
  3. Turn on auto-updates for the App. Auto-updates ensure you automatically receive the newest version of our app when it is released, making login easy! Note: Auto updates only apply to Apple devices; Android devices will need to download the new app.
  4. Some features will need to be reset or rescheduled with the new system. See below for Bill Pay details.
  5. Watch for more communication. Get the information you need for a smooth transition and keep an eye out for our tutorial videos and more.

Will Bill Pay be affected by the upgrade?

Yes, with the launch of the new Online Banking platform, we are transitioning to a new Bill Pay and eBills service provider, which is more streamlined and more convenient for you. Good news! Soon, you’ll be able to choose what date your bill payments are sent.

All current payees will be available when you open Bill Pay in the upgraded Online Banking system — there is no need to set these up again. Additionally, all recurring payments, except for eBills, will remain in place. You will need to re-enroll any eBill payees. See chart below.

What is the difference between Bill Pay and eBills?

Bill Pay is the service in which, through your SESLOC Online Banking credentials, you can pay your bills. Business Bill Pay is the same service, but offered for SESLOC Business Members. 

eBills are electronic versions of paper bills. An eBill arrives from a biller into your Bill Pay account service the same way a paper bill arrives from a biller into your mailbox.

Will my payments and billers transfer to the new Online Banking platform?

 

What Will Transfer

to the new Bill Pay service

  • Your existing Bill Pay payees (billers)
  • Scheduled payments (including recurring payments)
  • 6+ months of payment history

The current Bill Pay service has a “Due Date Focus,” which means you input your bill’s due date, and the system decides when to issue the payment so that it would be paid on that due date. The new Bill Pay service has a “Send Date Focus,” which means you can control the date the payment is sent to your payee. You may choose to have your payments dispersed on a select day of the month, for example, the day after your direct deposit is credited. Keep in mind, you will need to note whether the payment is being made electronically or via paper check. If made by paper check, you’ll need to schedule the payment send date far enough in advance to accommodate postal mail timeframes. But don’t worry, we’ll provide step-by-step instructions and helpful videos showing how you can get the most out of the new bill pay service after the transition on February 22.

What Will NOT Transfer

to the new Bill Pay service

  • eBills enrollment and payees (billers)

After the transition on February 22, you will need to re-enroll with each eBills payee. Once complete, you will have immediate access to your eBills. If you do not re-enroll, your payees (billers) will begin sending you paper bills.

Ensure you know the username and password for eBill payee you have set up (e.g. PG&E, Charter, SoCal Gas, etc.), as you will need to enter the credentials for these sites in order to re-enroll.

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