SESLOC has once again been recognized as a leading credit union that consistently provides an exceptional member service by MemberXP, a member experience solution from CU Solutions Group.
The coveted Best of the Best award is given to credit unions that have consistently provided exceptional member service, as reported by their own members. Only the highest-performing credit unions utilizing the MemberXP platform are given this honor and the Best of the Best award is independently granted by MemberXP based on specific and rigorous criteria. This year, SESLOC is honored to receive the award for Best Loan Experience, and in 2021, SESLOC received the award for Best Transaction Experience.
“We are humbled to be recognized nationally for the Best Loan Experience by MemberXP, who administers our member feedback surveys,” says Geri LaChance, SESLOC President/CEO, “we appreciate our members’ vote of confidence and are pleased to see our digital innovations and streamlined processes helped you get funds to finance your goals and dreams.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels, then deliver that data on an intuitive dashboard. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.