SESLOC has been recognized as a leading credit union that consistently provides exceptional levels of member service by MemberXP, a member experience solution from CU Solutions Group.
The coveted Best of the Best award is given to credit unions that have consistently provided exceptional member service, as reported by their own members. Only the highest-performing credit unions utilizing the MemberXP platform are given this honor. The Best of the Best award is independently granted by MemberXP based on specific and rigorous criteria.
“Our more than 56,000 members deserve to do business with a financial institution that respects them and works in their best interests. I am proud of the team at SESLOC for continuing to deliver outstanding service during the extreme challenges presented by the nationwide pandemic,” said Carla Swift, AVP of Education and Service Management.
“Throughout the last year, credit unions have once again shown they are willing to go above and beyond to connect and serve their members, no matter the challenges,” said Dave Adams, president and CEO of CU Solutions Group. “Every year the Best of the Best awards turns our attention to the trailblazers in our industry, that are truly dedicated to delivering brand-defining experiences and unparalleled member service dedication.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels, then deliver that data on an intuitive dashboard. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
SESLOC continuously adds new convenient and remote ways for members to access the credit union to conduct business, including a recent launch of a Video Banking platform. For more information about ways members can connect with SESLOC, visit our website.