5 Convenient Ways to Contact SESLOC Support

April 7, 2021
by Team SESLOC

SESLOC offers 5 convenient ways to access the support you need to bank on your own terms:

1. Live Chat

Live Chat offers real-time assistance during our Contact Center hours: Monday through Friday, from 9:00 a.m. to 6:00 p.m (PST), and on Saturdays from 9:00 to 1:00 p.m (closed on holidays).  Live Chat is great if you need quick answers for questions about your accounts, products, or services. Plus, our staff can help guide you online with the CoBrowsing feature. Simply give us permission and we’ll be able to view from your perspective. We’ll guide you as you browse our website, fill out forms or loan applications.

Ready to chat? On any page, you’ll notice a “Let’s Chat” button on the right side of the screen. Please note that the Live Chat bubble will not be visible if all representatives are currently busy helping other SESLOC members, or if Live Chat is closed.

2. Secure Message Center

Need to send us confidential documents and information? Use the Secure Message Center — think of it like a secure email service just between you and SESLOC support representatives. You can send a message at any time, and even include attachments with sensitive information — a representative will respond as soon as possible during business hours.

Log into SESLOC Online Banking, select Contact Us in the menu, and Secure Message Center. If you have a question about a certain account, you can also launch a message by clicking on the account tile, clicking the three-dot options icon, and selecting Ask a Question:

Transaction options

When you get a response, you’ll receive a notification email to your address on file, as well as see an “inbox notification” bubble over the Secure Message option in the Online Banking menu.

3. Phone

The SESLOC Contact Center is available to assist with any issue over the phone, and is especially helpful for complex or urgent matters. Call (805) 543-1816 Monday through Friday, 8:00 a.m. to 6:00 p.m. (PST), and Saturdays from 9:00 a.m. to 1:00 p.m.

4. Appointment Booking

Save time at the branch or schedule a phone call by booking an appointment. Simply enter in your topic of discussion, select your preferred branch or request a phone call, and select your preferred time. You can edit or cancel your appointment by clicking the link in your confirmation email.

5. Online Forms & Applications

You can apply online for a loan or new account, as well as access account maintenance forms (such as travel notification or credit card balance transfer forms) 24/7.

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