Update Contact Info

Updating Your Contact Info in Online Banking

September 25, 2019
by Team SESLOC

Moving or getting a new phone number? You can update your contact information in Online Banking. It’s critical to make sure we have your current contact information to ensure you get your statements, security and fraud notices, account change notices, new debit or credit cards, and more in a safe, timely manner. 

Update Contact Information in Online Banking

Updating contact information will communicate with our core system to update the contact information the Credit Union uses to communicate with you about your account. 

  1. Select Settings in the Menu.
  2. Select Update Contact Info.
  3. Expand the fields to update your Physical Address, add or update a mailing address, or update your phone number or email address.
  4. Submit to save.

Note for Business Accounts: Users with Change Address enabled in their role profile will be able to edit this contact information.

Update Your Address or Phone With Docusign

You can also update your information remotely using our handy Address & Phone Change Docusign form.

Update Contact for Secure Access Codes

Updating your contact information will not change your Secure Access Code options. If you updated your phone number, please update this for continued, uninterrupted access to Online Banking. Please note that this will only change the Secure Access Code contact number for your Online Banking profile. If you have multiple Online Banking users for your membership account, they will not be affected by this change. If this number applies to other users, they will need to update their Online Banking profile.

  1. Select Settings in the Menu.
  2. Select Security Preferences.
  3. Select Secure Delivery.
  4. Click on the Pencil icon to edit the information.
  5. Click the Save (floppy disk) icon.

To delete an entry, the trash icon. To add a new entry, click on New Phone Number or New Text Number.

Share this post


Like this post

Back to top