Identity Theft Services webpage

Identity Theft Programs

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SESLOC has partnered with NXG Strategies—a leader in identity theft remediation and data breach response—to offer an Identity Theft program exclusively for HomeFREE Checking primary accountholders. Effective February 22, 2021, we transitioned from our old program, Identity Theft Services, to our new program, Identity Theft Recovery + Mobile

 

Identity Theft Recovery + Mobile1 

New Program Benefits & Features

Available for HomeFREE Checking primary accountholders beginning February 22, 2021, and if you did not regiser for proactive monitoring services for the old program by February 28, 2021. 

  • Fully Managed Identity Theft Recovery (3G Family Coverage) – for you, your spouse or partner, plus children up to 25 years of age and parents living at home.
  • Professional Privacy Advocates – If you suspect identity theft or wish to file a claim, you can access a Privacy Advocate toll-free at (800) 357-6392.
  • Mobile Phone Coverage2  provides insurance coverage up to $500 minus a $50 deductible for your cell phone’s repairs or replacement due to accidental damage, mechanical failure or theft. 

See a full list of benefits on the program website. Note: the Mobile Phone Coverage start date is March 1, 2021 for any HomeFREE Checking account opened prior to February 21, 2021. After March 1, 2021, the coverage start date will be the same day you open your HomeFREE Checking account. 

 

Identity Theft Services3

Old Program Benefits & Features

Registration for this program is no longer available. It is only provided to HomeFREE Checking primary accountholders who registered for proactive monitoring services on the NXG website on or prior to February 28, 2021.
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  • Fully Managed Identity Theft Recovery (3G Family Coverage)  for you, your spouse or partner, plus children up to 25 years of age and parents living at home.
  • Identity Theft Expense Reimbursement  for out-of-pocket expenses incurred from identity theft, up to $25,000
  • Professional Privacy Advocates  If you suspect identity theft or wish to file a claim, you can access a Privacy Advocate toll-free at (800) 357-6392.
  • Plus, the primary account holder is entitled to receive proactive monitoring services4:
    • Continuous credit monitoring4
    • Monthly credit score upon demand4
    • An annual credit report4
    • Dark web monitoring

See a full list of benefits on the program website. 

December 2020 Update: Your identity protection is now powered by Allstate Identity Protection. You’ll notice a slightly different look and feel to your portal. But of course — your protection remains the same. Most importantly, we’re still here 24/7. New name. Same powerful protection.

 


Need support or a professional Privacy Advocate?

Please call NXG Protect services at (800) 357-6392. Privacy Advocates are available Monday-Saturday from 5:00 a.m. to 7:00 p.m. PT and Sunday from 9:00 a.m. to 3:00 p.m. PT. and will assist you:

  • If you believe you are the victim of identity theft and need to report the incident or file a claim.
  • If you received an alert and need to talk to a Privacy Advocate.
  • If you need technical support like a password reset or help with online registration.

 


Identity Theft Services terms and conditions and the Identity Theft Recovery + Mobile terms and conditions can be found on the NXG partner site.

1 Identity Theft Recovery + Mobile Phone Coverage (“Program”) is provided by NXG Strategies, LLC., and are included as part of HomeFREE Checking. There is no pre-registration required.  By participating in the HomeFREE Checking account the primary accountholder is accepting the terms and conditions of the Program. See sesloccares.nxgstrategies.com for terms and conditions of the Program, or request a copy of the terms and conditions by visiting any SESLOC branch office. You retain the option to utilize these services as long as you are a HomeFREE Checking accountholder, subject to terms and conditions

2 At the time that you decide to make a claim for the services you will contact SESLOC to receive a unique Program Member ID to authorize your claim. The primary accountholder can file a claim for any phones owned by them, subject to additional terms and conditions.  It is important that you carefully review the “Electronic Device Protection Policy Summary-Terms and Conditions” at sesloccares.nxgstrategies.com. We reserve the right to modify, expand, discontinue, or retire any part of the Program at any time.

3 Identity theft insurance is underwritten by Lyndon Southern Insurance Company, a member of the Fortegra family of companies. The information provided is a program summary. Please refer to the Identity Theft Expense Reimbursement Evidence of Coverage forms for additional information including details of benefits, specific exclusions, terms, conditions and limitations of coverage. Coverage is currently not available to residents of the state of New York and may not be available in other U.S. territories or jurisdictions in the future. For Evidence of Coverage for Identity Theft Expense Reimbursement Insurance, visit sesloc.nxgstrategies.com.

4 MONITORING SERVICES ARE PROVIDED TO THE PRIMARY ACCOUNT HOLDER ON AN ENTITLED BASIS AND REQUIRE CONSUMER ACTIVATION. Monitoring alerts are provided by email and/or SMS text. Credit Services are provided by TransUnion®, subject to change, and are applicable to individuals age 18 and older who have a valid credit file. Identity authentication is required to view credit monitoring alerts, reports, and scores. The credit score provided may not be consistent with the credit score model used by a lender, and therefore cannot be relied upon to determine creditworthiness for any particular loan opportunity.

 

 

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