Bill Pay Restoration
February 9, 2024 | Service Replacement
Bill Pay Service Update: February 9, 2024
Good news! The Bill Pay Restoration was successful.
Thank you for your patience as we worked to restore this vital service.
Special Note:
- Some billers only allow one electronic payment option to be used at one time. If you set up autopay on the biller’s website, you will need to un-enroll there first, then enroll in eBills with SESLOC Bill Pay.
- Some payments may take longer to process (up to 5 business days) during the transition period and the week thereafter. Please ensure sufficient funds in your deposit account(s) until the payment is complete. No delays are expected after February 16, and payments will process per the Bill Pay terms of service.
Modern View
A more sleek and simple interface, but with the same functionality as “Classic View.”
Classic View
A familar look. It’s the interface you used prior to the Online Banking Update on February 22, 2023.
Just For Businesses
Business Bill Pay is designed for both owners and employees. You can give designated access to staff to pay invoices, vendors, and other bills directly from your SESLOC Online Banking account.
How to Use Business Bill Pay »
Get a Sneak Peek
Transition FAQs
Why is SESLOC switching Bill Pay providers?
The features and services of our current Bill Pay system have not been up to SESLOC’s standards. We are transitioning to our former service provider in order to provide an exceptional member banking experience.
Will the Bill Pay or Online Banking service be down?
Access to Bill Pay from within Online Banking will temporarily be unavailable on February 8 at noon to February 9 at 3:00 p.m. PST. The last date to schedule or modify payments will be February 7 at 5:00 p.m. PST. All other services in Online Banking will be available during the transition period.
During this transition period and the week thereafter, payments may need more time to process, in which case funds may not be debited for several days.
Will my payees transfer to the new service?
Your Bill Pay payees and scheduled payments will seamlessly transfer to the new service. However, you will need to re-enroll in eBills. You will not need to enter credentials for the eBills biller.
Will I need to re-athenticate every time a new eBill is downloaded from the biller's site?
No. Once you are enrolled in eBills, you will not need to re-authenticate through the biller directly.
Will this new Bill Pay service have more eBills billers?
Yes. The new Bill Pay service has thousands of eligible billers. Any eBill provider you previously had connected in the former service you used prior to February 22, 2023 will be available once again in this new Bill Pay service as of February 9, 2024.
Will my payments history be available in the new Bill Pay?
Yes. Your history in the current service will transition to the new service. Moving forward, the new service will store up to two years of payment history.
Will scheduling payments be different in the new system?
Yes. The current system has you schedule payments based on the date you want to send the payment. The new Bill Pay has you input the payment’s due date, and then determines what date the payment should be sent. Therefore, the new Bill Pay is easier to use.
Will the new Bill Pay look the same as the former Bill Pay?
The former service provider has made slight updates to their interface since you last used the system prior to February 22, 2023. However, you will be able to toggle between a “classic” version of the interface and a “modern” version of the interface.
Are you available for support during the transition?
Yes!
We are available Monday – Friday via phone (805) 543-1816 and Live Chat from 8:00 a.m. – 6:00 p.m. and on Saturday from 9:00 a.m. to 1:00 p.m.
Branches are open Monday – Friday 9:00 a.m. – 5:00 p.m.
You may also leave a Secure Message in Online Banking.
Thank you for your continued patience as we work to improve and restore your Bill Pay services.
Please continue to report issues to our team via Live Chat, through Secure Message in Online Banking, by calling (805) 543-1816 or email at [email protected].
As a reminder, our phone and live chat are available on Saturdays from 9:00 a.m. to 1:00 p.m. We will have additional staff available during the transition to support you.
Savings are insured to at least $250,000 and backed by the full faith and credit of the U.S. government. National Credit Union Administration, a U.S. government agency.
