Coronavirus: Steps we are taking to keep you and your money safe.

March 13, 2020
by Team SESLOC

We take the health and safety of our members, guests and staff very seriously. As the Coronavirus (COVID-19) continues to spread throughout the world, we want to share some of the actions SESLOC is taking to help protect you, our loyal members, and our staff during this concerning time.

Please check this page and our website daily as we quickly apply all safety measures as recommended by the CDC and local health departments. We take great pride in being there for our members for any difficulties that they may experience in their lives, especially during times of environmental or health crises. Please call us at (805) 543-1816 if you have further questions regarding the steps we are taking to keep you and your money safe.

  • Update September 10, 2020
    • Members may still request to defer eligible consumer loan and mortgage payments, however, we are no longer accepting online applications. Please call the SESLOC Collections department at (805) 543-1816 x561 for more information.
  • Update Monday, July 13
    • The Paso Robles branch lobby is now open from 10:00 a.m. to 4:00 p.m. Monday – Friday for members and guests. Meetings with a Member Service Representative are by appointment only. Masks are required, per the State of California mandate. Drive up teller lane remains open from 9:00 a.m. to 4:30 p.m. Monday – Friday.
  • Update Thursday, June 18
    • A statewide mandate has been issues requiring the use of face masks in public. Face masks may include cloth masks, bandanas, or other face coverings over the mouth and nose of a person. Children under 13 and those advised not to wear a covering by their doctor are exempted.
  • Update Tuesday, May 26
    • Santa Barbara County now requires the use of face masks in public, which includes our Santa Maria branch. Face masks may include cloth masks, bandanas, or other face coverings over the mouth and nose of a person. Children under 13 and those advised not to wear a covering by their doctor are exempted. Questions about the order and compliance issues can be emailed to [email protected] or reported to (805) 897-1934.
  • Update Tuesday, May 18
    • To help your budget go a little further, we’re offering an auto refinance special. Bring your auto loan to SESLOC and you could lower your car payment and take a break from payments for 90 days.* Apply Now »
      • *All loans subject to credit approval. Interest accrued during the deferral period. Restrictions apply. 
  • Update Monday, May 11
    • We added loan payment deferral options for member with consumer Visa® Credit Cards and Line of Credit. Learn more » 
  • Update Thursday, April 30
  • Update Monday, April 27
  • Update Thursday, April 16
    • The funding for Paycheck Protection Program (PPP) loans allocated by the U.S. Government as part of the CARES Act have been fully distributed.

  • Update Tuesday, April 14
  • Update Thursday, April 9
    • For both Consumer and Business accounts, we are waiving fees for late payments on loans, early withdrawals for share certificates and for cashier’s checks. In addition, we have suspended the Regulation D limit of six (6) transfers from a Savings account or a Money Market account in one calendar month.
    • Our ATMs are cleaned multiple times per day.
  • Update Monday, April 6
    • We’ve added a simple and secure form request a payment deferral for eligible Business Vehicle and Term loans online. Learn more  »
    • We are now requiring all staff in branch to wear masks, per CDC guidelines.
  • Update Friday, April 3
    • We continue to optimize our cleaning routine for all surfaces in branches per the CDC and local health department guidelines, and will add germ guards (Plexiglas protection shields) to teller windows in the next few days. Update April 7: installed!
    • Santa Maria Germ Guard
  • Update Thursday, April 2
    • We’ve added more mobile deposit posting times so your funds are available more quickly, and increased the maximum daily and monthly rolling mobile deposit limit. Not sure how to make a deposit a check on our mobile app? Learn how » Don’t have our mobile app yet? Download it now for iPhone or Android.
  • Update Wednesday, April 1
    • We’ve added a new Special Loan Assistance Program for 90-day mortgage loan payment deferrals. Learn more »
  • Update Tuesday, March 31
    • Have you experienced a loss of income? Call our partners at Greenpath, where you can talk with one of their financial experts. GreenPath is a complimentary service for SESLOC members — providing access to debt management services, and free one-on-one financial counseling and financial education tools. Learn more »
  • Update Friday, March 27: 
    • Economic Injury Disaster Loans (EIDL) were included in the CARES Act passed by Congress on March 27, 2020. SESLOC is not a designated SBA lender, but see our helpful information on how you can apply for this loan.
  • Update Wednesday, March 25: 
  • Update Sunday, March 22:
    • Branches will be open from 10:00 a.m. to 4:00 p.m. The Paso Robles branch drive-up lane will be open this time as well. Contact Center and Live Chat hours remain 8:00 a.m. to 6:00 p.m.
  • Update Thursday, March 19:
    • The Paso Robles branch will be operating with only the drive-up teller lanes, effective March 20. The lobby will be closed.
  • Update Wednesday, March 18:
    • To comply with recent shelter-in-place guidelines for San Luis Obispo county, the San Luis Obispo branch will no longer be open on Saturdays until further notice. The Annual Meeting on March 19 is changed from 6:15 p.m. to 4:15 p.m.
    • If you need loan payment assistance or a low rate emergency loan, please call us at (805) 543-1816 or learn more. We’re here to help!
    • Be aware of potential scams related to COVID-19. See the top ways criminals are preying on the vulnerability of consumers during this health crisis and get tips to prevent fraudulent activity. »
  • Update Tuesday, March 17:
    • Financial seminars at our branches scheduled in March and April are canceled. We encourage you to use our free online tools to boost your financial IQ, including calculators, the Education Center, booking a phone call with a Money Coach and exploring the short articles on SESLOC News+. 
  • Update Monday, March 16:
    • Our branches, Contact Center and ATMs remain open and available for use. Please be advised wait times may be longer than usual. We appreciate your patience and understanding.
  • Update Friday, March 13:
    • We will not be providing any food, beverages or door prizes at the upcoming Annual Meeting on March 19. We will conduct a short business meeting only, in accordance with our bylaws at 6:15 p.m.
    • To protect guests and staff in our branches, we have enhanced cleaning procedures for frequently touched surfaces and are avoiding handshakes during greetings. We kindly request guests to be respectful by keeping space between others while in line for teller services. If you are feeling ill, we advise that you avoid a branch visit and use our many options available for remote banking, listed below.
    • We are closely monitoring guidance from the CDC and local health departments. We periodically test our Business Continuity Plan, where we validate operational technologies and enhance our remote servicing capabilities. Should the need arise, we are prepared to keep our services open and available for you. Our staff has been educated on best practices recommended by the CDC for preventing the spread of COVID-19, the common cold and other viruses.

Our branches, Contact Center, Live Chat, ATMs and Online Banking remain open and available to serve you. Here are a few ways you can bank remotely, avoiding an in-person branch visit:

  • Mobile Banking – View balances, pay bills, and more from your smartphone.
  • Mobile Deposit – Use your smartphone or tablet to deposit checks.
  • Bill Pay – Avoid the hassle of paper and stamps and pay electronically in Online Banking.
  • Open Transfers – Move funds between your accounts at SESLOC and other financial institutions with Online Banking.
  • Find an ATM – we have more fee-free ATMs than most banks. All SESLOC ATMs accept deposits.
  • Phone Teller – Transfer funds, check balances and more by calling 888-4-SESLOC
  • Apply for a Loan –  Most consumer loan applications are available online.

Please visit our website for more information about all of our eServices.

We take great pride in being there for our members for any difficulties that they may experience in their lives, especially during times of environmental or health crises. Please call us at (805) 543-1816 if you need assistance and a Member Service Representative will review options that are available with any of our products or services.

We value your membership and the privilege of serving you, and wish you much financial and physical health.

Thank you,

SESLOC Federal Credit Union

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